Coinbase, a cryptocurrency telephone substitution that now claims 10 1000000 registered users and has struggled amongst client service issues equally it has posted rapid growth, has announced alive proper name upwardly back upwardly for its customers. Dan Romero, the company’s vice president of operations, posted a blog on the company’s website announcing the feature.
Customers tin contact the company’s client back upwardly at 888-908-7930.
Phone back upwardly volition initially move available Mon through Fri from 8 a.m. to v p.m. Pacific time. Agents volition move available to assist amongst security issues such equally the powerfulness to lock downwardly accounts inwards cases where customers suspect their information powerfulness hit got been compromised.
What Agents Will And Won’t Do
Phone agents volition likewise assist customers amongst ID verification issues in addition to restrict increases to their accounts.
Phone agents volition non move able to assist amongst line of piece of job organisation human relationship specific inquiries such equally the condition of specific purchases or the sale of digital currency. The agents volition non answer questions virtually a specific withdrawal or deposit of digital currency, or amongst questions virtually client line of piece of job organisation human relationship history.
Coinbase has deployed a back upwardly bot for customers to pose questions to.
For questions virtually verification, the client back upwardly bot volition accept questions virtually client ID cards, the ID questionnaire for U.S. customers, non receiving SMS or text messages, credit in addition to debit cards, billing addresses, U.S banking corporation accounts in addition to European Union banking corporation accounts.
The fellowship of late pledged to devote the 3rd quarter of this yr to focusing on operational excellence, scaling, in addition to an improved client experience, having struggled to scale its line of piece of job organisation operations equally fast equally it has gained users, resulting inwards multiple outages throughout the yr during periods of extreme marketplace volatility.
Complaints On The Rise
The Consumer Financial Protection Bureau (CFPB) has received a 4,700% to a greater extent than complaints about Coinbase in addition to thus far inwards 2017 than it did inwards all of 2016, the most for whatsoever cryptocurrency exchange.
Many of the complaints stemmed from the chronic outages the telephone substitution experienced before this yr during periods of intense marketplace volatility. The outages coincided amongst dramatic declines inwards the bitcoin in addition to Ethereum prices, in addition to Coinbase attributed them to high traffic levels. The telephone substitution has seen a surge inwards consumer demand, in addition to it has sometimes struggled to scale chop-chop enough.
The Bitcoin Cash difficult fork likewise created a world relations headache for the exchange. At first, Coinbase said it would non back upwardly Bitcoin Cash, in addition to that users must take their coins before the fork if they wanted to have a BCH air drop. However, some users complained they were unable to take their coins inwards time, in addition to others threatened to sue the fellowship for the Bitcoin Cash.
Bitcoin Cash Issues Remain
Eventually, the fellowship reversed its determination in addition to said it volition integrate Bitcoin Cash back upwardly past times Jan 2018, but some users choke on to balk at having to aspect that long to have their coins.
Users hit got likewise complained that the fellowship does non ever respond to back upwardly tickets inwards a timely manner.
CEO Brian Armstrong said the fellowship has committed to using business office of the $100 1000000 it raised during its latest funding circular to expand its client back upwardly team. Last month, Armstrong announced that the fellowship raised $100 1000000 during its latest funding round, giving the fellowship a valuation of $1 billion to choke inwards kickoff “bitcoin unicorn.”
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